Leion Hey 2

Last updated: September 24, 2026

This policy explains where LEION ships, current shipping fees, delivery estimates, tracking, customs charges and prescription lens shipping for orders placed on leion.glass. It should be read with our Refunds, Returns & Order Cancellation Policy and Terms of Service. Nothing in this policy limits consumer rights that applicable law does not allow us to exclude or restrict.

1. Processing and delivery estimates

• In-stock products: Orders are usually prepared and dispatched within 3 business days after payment is confirmed.
• Transit after dispatch: Delivery usually takes approximately 5–12 days for many supported destinations. Some routes, including some shipments to Australia, may take about 7–14 business days or longer.
• Pre-orders: The shipping date shown on the product page or at checkout is an estimate unless the listing expressly says otherwise. Please refer to the order-specific estimate for your item.

These are estimates, not guaranteed delivery dates. Carrier capacity, customs inspections, weather, holidays, remote addresses and other events outside our control may affect delivery. If we expect a pre-order to ship later than the time stated when you ordered, we will contact you with an updated estimate and the options required by applicable law.

2. Shipping destinations and fees

We currently offer standard shipping to the countries and regions listed below. The final shipping fee and currency for your address are shown at checkout before payment.

Europe — €15 EUR

Ireland, Estonia, Italy, Austria, France, Bulgaria, Spain, Belgium, Poland, Denmark, Germany, Finland, the Netherlands, the Czech Republic, Croatia, Latvia, Lithuania, Luxembourg, Romania, Malta, Monaco, Norway, Portugal, Sweden, Switzerland, Cyprus, Slovakia, Slovenia, Turkey, Greece and Hungary.

United Kingdom — £15 GBP

Other supported countries and regions — $15 USD

Argentina, the United Arab Emirates, Egypt, Australia, Macao SAR, Pakistan, Brazil, Ecuador, Canada, Malaysia, the United States, Mexico, South Africa, Japan, Saudi Arabia, Taiwan, Thailand, Hong Kong SAR, Singapore, New Zealand, Israel, Indonesia, Vietnam, Chile and China.

If your destination is not listed or checkout does not offer a shipping method, standard shipping is not currently available there. Please contact us before placing an order. Orders with unsupported destinations may be cancelled and refunded if they have not shipped.

3. Order processing and carriers

We select a carrier based on the destination and service available. International orders may ship with FedEx, UPS, DHL or another carrier. After an item ships, we will email tracking information to the address on your order. A tracking number may be created before the carrier records its first scan, so tracking updates may take some time to appear.

4. Prescription lenses and separate shipments

Prescription lenses are custom-made using the prescription and measurements submitted with your order. Please allow approximately 15 business days for lens processing; this is production time and does not include transit after dispatch. Missing or corrected prescription information may extend the estimate.

Your glasses and prescription lenses may be shipped separately. The glasses may arrive first, followed by the lenses when processing is complete. We will send separate tracking information for each shipment after it is dispatched.

Prescription lens cancellations and returns follow the rules in our Refunds, Returns & Order Cancellation Policy. LEION must receive a cancellation request for custom prescription lenses within 24 hours after the order is placed; the 24-hour period starts at the order timestamp shown in your confirmation. After that window, custom lenses and any product sold as an inseparable package with them cannot be cancelled, even if processing or fabrication has not started. Once processing or fabrication begins, these items are not eligible for a change-of-mind return or exchange, including for customer-entered prescription or measurement errors, a later prescription change, personal fit or comfort, or adaptation preferences. Separate non-custom items may be cancelled before shipment. LEION errors, defects and remedies required by applicable law remain covered.

5. Pre-orders, delays and cancellations

Pre-order dates are estimates and may change. If we cannot ship within the time stated when you order, we will notify you of the delay and, where required by law, ask you to agree to a revised shipping date or offer cancellation and a refund for unshipped items.

You may request cancellation of a non-custom product, including a pre-order, at any time before it ships. Once it has shipped, it cannot be cancelled, but an eligible return may be requested under our Refunds, Returns & Order Cancellation Policy. If an order includes custom prescription lenses, LEION must receive a cancellation request for the lenses and any product sold as an inseparable package with them within 24 hours after the order is placed, even if lens processing or fabrication has not started. Separate non-custom items may be cancelled before they ship.

6. Customs duties, taxes and local fees

Taxes collected by LEION are shown at checkout where applicable and are handled as required by law. Customs duties, import taxes, brokerage charges and other local fees charged directly by customs authorities or a carrier are generally the recipient’s responsibility unless they were collected at checkout or applicable law requires otherwise.

Customs inspections, clearance procedures and local authorities may delay delivery; LEION cannot control their processing times. You may be asked to provide documents or information to complete local customs procedures.

7. Delivery addresses and unsupported locations

We cannot ship to P.O. boxes, mailbox-only addresses, APO/FPO addresses or military bases. Orders placed with one of these addresses may be cancelled and refunded if they have not shipped. Please enter a complete, deliverable physical address and contact us promptly if you need to correct it. After dispatch, address changes or shipment interception may not be possible.

Returns and mail-in repairs from unsupported countries or regions may be limited. If service is available, additional shipping, customs or local handling requirements may apply. We will explain any available arrangements and costs before you send a product.

8. Contact us

For shipping questions, a delayed tracking update or help with an address, email support@leion.glass and include your order number.

Related policies

• Refunds, Returns & Order Cancellation Policy
• Warranty Policy
• Terms of Service